You may be surprised, but too often executives and business owners cannot answer this question. They often have vague ideas, but not a definitive answer.
The reason I ask this question is if you as the executive do not know the answer to this question how are your employees going to know?
One reason this question is so hard to answer is as the business has grown employees just do what has to be done. But sometimes it is not the most effective, or efficient thing to do. The business processes grew organically, but without taking the bigger growth plan into account.
Often there is no defined business process, or any formal training provided. This creates an environment where things can get missed. When things get missed mistakes happen. Mistakes can cost your business a lot of money. You can minimize, or even completely avoid mistakes when you have well defined business processes, and a properly trained staff.
Building efficient and effective business processes takes time. When you invest the time to ensure your employees fully understand the what, why, and how of their contributions, the business is more profitable. The next time someone asks you what do your employees do you’ll be able to clearly explaining what each one does, how they do it, and why they do it.
Your business will be better, and more profitable because of your well made investment in efficent business processes.
