Business Process Documentation

Business Process Improvement

Business Process Implementation

Sales Process Optimization

Sales Playbook Design

CRM optimization and set up

CUSTOMER SUCCESSES MANAGEMENT CONSULTING

COPY WRITING

Leadership Development

Change Management

 OSY Services LLC is dedicated to our client’s success.  With over 20 years of real world experience working with businesses throughout the US and globally. We provide affordable solutions to make your business more profitable.

Process Optimization

Most businesses don’t have processes. The have a set of ideas that they call processes. Once business owners accept this they can do something about it. the problem is too many business owners don’t want to accept that they don’t have real processes in place.

Before you can optimize your processes you first have to determine what your processes are. Not just some of your processes. You need to determine what ALL of your processes are.

But if you are not in the business of optimizing processes what can you do?

Determining the best process, or customized group of processes can be time consuming.  As the business leader you want to focus on what your business does best. If you are not the one developing the correct processes who will?

That is where I come in. Working with a proven process professional who has not only personally used dozens of specific processes & systems, but also designed custom processes that can help you and everyone on your team be more productive, efficient profitable.

 If your sales are not want you want them to be. It may be a process issue.

If your customers are not as happy as they should be. It may be a process issue.

If your employees are not as productive as you would like them to be. It may be a process issue.

The only way tot know id to complete a review of your current processes. This along with an assessment of how your customers actually engage, and buy form your company, will help you determine the right way for you, and your employees to consistently delight your customers.

With more efficient processes you will close more sales. With more efficient processes you will have happier customers. With more efficient processes you will improve your companies productivity and positively impact the bottom line.

Without real processes your competitors will win. I know you don’t want that now do you?

Process Documentation, Improvement and, Implementation

A lack of, or improper processes cost business thousands of dollars a week.  Most businesses don’t even know they are leaving money on the table.  Worse yet most don’t think there is anything wrong with their processes.

As a business grows so do its processes.  Many times, processes are developed as a reaction to specific circumstances.  The processes continue to be used simply because it’s the way it has always been done.  If the processes were optimized the business could contain rising operational cost, and maximize profits. So why do so many businesses turn a blind eye and keep doing the same old thing? 

Improving processes is not the core of what the business does.  It’s something you’ll get to when you get a chance.

 The problem with this, however is that if you let non-optimized processes flourish you could find that your business is in trouble, and you wont know how to get out of the downward spiral.

There is a way for you to keep doing what you do best while optimizing your business.  Working with a process optimization professional frees you to keep building your business while someone whose business is process optimization helps you put in place what you need to maximize your profits.

• Are all of your business process written down?

• Do all of your employees know the correct processes for their job?

• Can you on-board new employees in a short amount of time?

• Have your business processes changed without being properly documented?

• Were process changes effectively communicated to everyone affected by the change?

Most business owners answer no.   They want to think that their employees know what they are doing. Often, they are just flying by the seat of their pants.  One false move, and disaster can strike. If the processes were documented, and implemented effectively, you as the business owner can rest easy. You will know that your staff is doing the right thing at all time because they know exactly what the right thing to do is.

What does this Mean to yOu?

As a business owner making the right investments to grow your business is critical. No one knows your unique business better than you. Even the best business owner needs help.  Sometimes the best help is someone whose business is helping business owners like you optimize their sales, and operations processes.

If you could make modest investments that helped your business achieve 10%, 20%, 30% or more year over year growth. Would you make that modest investment?

What would happen to your business if you didn’t make this modest investment?

Some businesses that made these modest investments found that during the 2008 recession they were able to grow their business by 20%-70%. While their competitors struggled to keep the lights on.

While not everyone believes they can improve their business bottom line through sales, and process improvement. It has been shown that 85% of business see increased profits when they work with a sales and processes improvement professional.

Properly documented, and implemented optimized processes significantly improve the bottom line.

Can your business benefit as well?  The only way to find out is to schedule a consultation.

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