Your employees are not doing what you want them to. Maybe it’s not them. Maybe it’s you?

In a recent meeting with a client the business owner complained that their employees just were not doing the job they are being told to do.  I asked the owner are they sure they know what they are expected to do?  The owner said yes. I then asked did you properly train them? The owner then paused. Then told me that they expected them to know what to do when they hired them. 

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