Your employees are not doing what you want them to. Maybe it’s not them. Maybe it’s you?

In a recent meeting with a client the business owner complained that their employees just were not doing the job they are being told to do.  I asked the owner are they sure they know what they are expected to do?  The owner said yes. I then asked did you properly train them? The owner then paused. Then told me that they expected them to know what to do when they hired them. 

You see just because someone has all the credentials or comes highly recommended does not mean they will do the job you want them to do the way you want them to do it.  You have to invest the time in training your staff on how you want them to do the work you need done. 

Too many business owners think that their employees should just figure it out.  This is because the owners feel they don’t have the time to provide training.  When that is the case hiring someone to do the training may be the best option.   Because as the business owner you want to spend your time building the business not training your staff.

Bringing on a professional trainer who can document your business processes then provide training to your staff can free you up to run your business.  Hiring some who is not a full-time employee provides added cashflow benefits as well.

If you are faced with employee performance challenges hiring a process improvement professional may be just what you need.